RCC Transformation

Job Summary

The Transformation Project Manager is responsible not only for executing projects but driving end-to-end business transformation across RCC by aligning business, operations, technology, and customer experience.

This role plays a critical part in delivering measurable business outcomes by:

• Leading cross-functional initiatives
• Driving stakeholder alignment and decision-making
• Ensuring successful change adoption across business users
• Delivering scalable, compliant, and customer-centric solutions

Role and Responsibilities / หน้าที่ความรับผิดชอบ

Process Analysis & Improvement

• Analyze end-to-end processes across Retail Credit & Collection operations to identify inefficiencies, bottlenecks, rework, and improvement opportunities with direct operational impact.
• Apply structured problem-solving and prior work experience to assess issues, frame clear problem statements, and propose practical, data-informed improvement ideas.
• Work closely with business users and stakeholders to understand operational pain points and decision drivers across different functions.
• Support the design of improved processes, including process flows, SOPs, and work instructions, contributing to the foundation of scalable and sustainable operations.

Project & Implementation Support

• Contribute actively to cross-functional improvement initiatives and projects, gaining exposure to stakeholders from Operations, Risk, IT, and related teams.
• Take ownership of assigned tasks or workstreams within improvement projects, with accountability for quality, timelines, and outcomes.
• Support solution implementation and change activities, including communication, training preparation, and rollout coordination, ensuring ideas are translated into real operational change.
• Monitor implementation progress, identify risks or dependencies, and proactively raise issues to support effective decision-making.

Stakeholder & Change Management

• Manage and influence cross-functional stakeholders to align priorities and drive decisions in a complex environment
• Facilitate workshops and discussions to gather requirements, align expectations, and drive clarity
• Lead change management activities to ensure successful adoption of new processes and systems
• Identify resistance and proactively drive user adoption and behavioral change

Performance Monitoring & Continuous Improvement

• Support the tracking and analysis of key process performance metrics (e.g. turnaround time, productivity, error rate) to assess improvement effectiveness.
• Participate in post-implementation reviews to evaluate results, capture learnings, and identify further enhancement opportunities.
• Contribute insights and ideas to the team’s continuous improvement roadmap, helping prioritize initiatives with the highest business impact.

Documentation & Governance

• Prepare and maintain clear and structured documentation such as process maps, SOPs, business requirements, and project materials to support transparency and knowledge sharing.
• Ensure process changes are aligned with internal policies, control standards, and governance requirements in a regulated banking environment.

Qualifications / คุณสมบัติ

• Bachelor’s degree or higher in Industrial Engineering, Business Administration, Economics, Statistics, Information Technology, or related fields.
• At least 1–3 years of working experience in operations, process improvement, consulting, analytics, project-based roles, or related fields.
• Strong analytical thinking, ability to structure problems, and willingness to learn complex business processes.

Preferred

• Experience in banking, financial services, or large-scale operations environments.
• Exposure to process improvement, operational projects, or cross-functional initiatives.

Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง

Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง: 

• Experience and knowledge in banking business and retail product related regulatory and compliance.
• Communication & Presentation, Stakeholder and Time management, Problem solving, Negotiating skills