IT User Services

Responsible for delivering high-quality IT support services to internal users within the banking environment. The role ensures the availability, reliability, and security of end-user IT systems, devices, and applications to support daily banking operations. 

This position also ensures that IT service requests and incidents are handled efficiently in accordance with IT Service Management (ITSM) processes, Service Level Agreements (SLA), and the bank’s information security and regulatory requirements. 

• Provide first-level and second-level IT support for end-users regarding hardware, software, network, and application issues. 

• Receive, log, and manage incidents and service requests through the IT Service Management system. 

• Troubleshoot and resolve technical issues related to desktops, laptops, printers, mobile devices, and standard business applications. 

• Support installation, configuration, and maintenance of end-user devices and IT equipment. 

• Coordinate with internal IT teams or external vendors for issue escalation and resolution. 

• Experience supporting enterprise systems or banking applications is an advantage. 

• Good communication skills in both Thai and English.Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related fields. 

• At least 4–7 years of experience in IT support, IT service desk, or IT user service within enterprise or financial institutions. 

• Experience working with IT Service Management frameworks (ITIL) and ITSM tools. 

• Strong knowledge of Windows operating systems, Microsoft Office 365, and enterprise productivity tools.