Department Head of IT Quality Assurance Engineering

Job Summary

We are looking for an experienced Head of QA to drive our quality assurance transformation, scale test automation, and pioneer AI-driven testing practices. In this role, you will elevate software quality, strengthen security and compliance, and accelerate delivery for our banking and financial services platforms.

Role and Responsibilities / หน้าที่ความรับผิดชอบ

• Define and execute the overall QA strategy, transitioning toward a highly automated CI/CD model.
• Lead the QA transformation journey by shifting quality metrics "left" across the software development lifecycle.
• Establish, monitor, and report key quality metrics, KPIs, and SLAs to executive leadership.
• Architect and scale robust test automation frameworks across web, mobile, and API layers.
• Research, pilot, and implement AI/ML tools (e.g., AI-assisted test generation, self-healing scripts) to boost productivity.
• Adopt cutting-edge testing practices, tools, and industry trends.
• Lead, mentor, and grow a team of internal QA Engineers, QA Leads, and vendor partners while managing budgeting and resource allocation.
• Maintain strict compliance with financial regulations, data privacy, and security standards across all QA practices.
• Oversee non-functional testing, including performance, load, stress, and security/penetration testing.

Qualifications / คุณสมบัติ

• Experience: 10+ years in QA (strong hands-on automation background) + 5+ years in QA leadership.
• Domain: Deep expertise in Banking, FinTech, or Financial Services.
• Technical: Strong automation (Selenium, Cypress, Playwright, Appium), APIs, CI/CD, cloud, and performance testing tools.
• Mindset: Enthusiastic about leveraging AI and automation to streamline engineering workflows.
• Education: Bachelor’s or Master’s in computer science, Engineering, or equivalent.

Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง