RCC Transformation

Job Summary

Role and Responsibilities / หน้าที่ความรับผิดชอบ

• Work with other teams and end users in order to develop business requirement and use cases for solution development e.g. UI, screens and business processes, etc.
• Work with PMO and cross-functional teams for timeline planning and requirement prioritization and monitor key deliverables
• Prepare essential documents and data analytics
• Clarify functional questions raised by development team
• Facilitate essential meetings among cross functional teams for responsible projects
• Initiate new idea and be receptive to others’ idea for process improvement and system development
• Coordinate with key stakeholders (RCC group) on test preparation, user acceptance testing (UAT), production verification testing (PVT), training and go live readiness checking to ensure quality of solution delivery
• Monitor and evaluate post implementation and define changes for improvement
• Maintain knowledge in banking business process including business and customer requirement and transfer to the development team
• Maintain relationship with business user community to understand business requirements and priorities
• Act as interface between business users, operation team and information technology team

Qualifications / คุณสมบัติ

• Master’s degree in Computer Science, Computer Engineering, IT, Economics, Accounting, Finance, Business Administration or related fields.
• Minimum of 3 years’ experience in business analyst, system analyst, application development, business process transformation or project management.
• Experience in agile software development and design thinking for requirement development will be advantage.
• Good in English speaking and writing.
• Good in computer skills and standard computer programs.

Specific knowledge and skill / ความรู้เฉพาะตำแหน่ง

• Experience and knowledge in banking business and retail product related regulatory and compliance.
• Excellent planning, systematic and conceptual thinking, time management, problem solving, risk management negotiating, coordinating and initiating skills.
• Critical thinker and problem-solving skills.
• Strong analytical and logical thinking with proven ability to quickly understand complex business and systems and provide a suited solution.
• Great interpersonal and communication skills and ability to effectively collaborate with diverse people such as business users, developers, quality assurances, subject matter experts, and architects.